Welcome at AuPair-HELP


We are glad that you are here.

Whether you need support, have questions about our services, or simply want to provide feedback, our team is ready and motivated to help you.

Why our helpdesk system?

Our helpdesk system is designed to provide you with efficient and seamless support. Here are some of the reasons why submitting your requests through our ticket system is beneficial:

1. Structure and Clarity

By using our ticket system, we can systematically record and prioritize your requests. Each request is created as a ticket, providing you with a clear reference and ensuring that no request gets lost. You can track the status of your ticket at any time, ensuring you are always in control of its progress.

2. Fast Response Times

Our team strives to help you as quickly as possible. The ticket system allows us to manage requests efficiently and respond more quickly to urgent issues. You can be assured that your request will be routed to the right person with the necessary expertise.

3. Central Communication Channel

All communication regarding your request takes place in a central location. This not only facilitates follow-up but also ensures that all relevant information is consolidated in one place. You can express your concerns clearly and in a structured manner, and our team can address them specifically.

4. Feedback for Continuous Improvement

With every inquiry, you help us continuously improve our service. Your feedback is important to us! We use the insights gained from inquiries to optimize our processes and further develop our services.

5. 24/7 Availability

No matter when you need support, our helpdesk system is available 24/7. You can create a ticket at any time, and we will ensure that it is processed as quickly as possible. This means we are there for you even outside of regular business hours.


How it works:

  1. Create a ticket: Click on "Open a new ticket", select a help topic, and describe your request as precisely as possible. The more information you provide, the better we can help you.

  2. Check ticket status: After submitting, you will receive a confirmation email. This contains a link that allows you to view the status of your ticket, communicate with our team, and add additional information if necessary.

  3. Receive a solution: Our support team will promptly address your request and respond to you via the ticket system.
For an overview of all your requests and the corresponding responses, you can also register. This way, you can view the history of your requests online at any time.

Thank you for using AuPair-HELP and being part of our community! Don't hesitate to contact us with any concerns. Your success and satisfaction are important to us. Together we will find the best solutions for your needs!

We look forward to helping you!

Your AuPair-HELP Team


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